Frequently Asked Questions

For both Clients and Tutors

For Clients:

Is there a fee for registration?

No, the registration process is free of charge.

Will I have to pay EdustarAsia for their service after confirming an assignment?

Yes, EdustarAsia charges a 50% commission after the second week of tuition, and the remaining 50% will be paid directly to the tutor after the first month of tutoring. The client can transfer the first month's 50% of tutor fees to the agency's bank account through internet banking, automated teller machines (ATMs), or by sending a crossed cheque. This fee is non-negotiable, and subsequent months of tutoring will be paid directly to the tutor. If the client or tutor cancels the tuition before or exactly at the halfway point of the agreed number of lessons per month, the fees for conducted lessons must still be paid by the client, and the fees collected until then will be given to the agency.

How long does it take to find a tutor after registering online?

EdustarAsia's coordinator will contact the client within 24 hours of receiving the online registration by email, SMS, or call. It usually takes less than 48 hours to shortlist a list of tutors for the client's selection.

Can I choose my own tutor?

Yes, the client can specify their preferences for their choice of tutors during registration, such as gender or subject proficiency. EdustarAsia will try its best to match the perfect tutor for the client.

Can I decide the frequency and time of the lesson?

Yes, the client can state their preferred timing of lessons during registration, such as weekdays or weekends, morning or night. The tuition fees will be worked out based on the frequency and duration of the lesson times.

How much do I need to pay for tuition fees?

The client can set their budget during registration, but EdustarAsia advises against scrimping on the tutor's pay, as a low price may discourage the tutor from putting in more effort during lessons. The company can offer honest advice on present market rates for tuition fees upon request.

What are the current market rates for tuition fees?

EdustarAsia provides indicative rates for tuition fees as a reference, but the rates may vary depending on the tutor's standard and the client's decision. The client can quote their budget price during registration, and the company will try its best to find a tutor who can meet their budget.

Can I request to change the tutor if they are unsuitable?

Yes, the client can request for a change of tutor if they are not satisfied with the tutor recommended by EdustarAsia. The fees for the conducted lessons must still be paid accordingly.

How can I be sure that the tutor is qualified and not a fraud?

When a tutor registers with EdustarAsia, they must accept the agency's terms and conditions, which include showing proof of their qualifications upon the client's request. If the tutor fails to do so, the client can reject their tuition services, and the agency can blacklist the tutor for the benefit of other parents or agencies in the future. If the client finds it awkward to ask for proof, they can inform EdustarAsia, who will be glad to inform the tutor on their behalf.

How does the Personal Data Protection Act affect the agency's contact with clients?

In compliance with the Personal Data Protection Act, we kindly request your explicit consent for us to contact you regarding tuition-related matters. By applying as an EdustarAsia Tutor, you have granted us permission to reach out to you via electronic mediums such as calls, SMS, and Whatsapp, among others. If you no longer wish to receive our messages or calls, please reply with "UN" to our SMS or unsubscribe by filling the de-registration form.

Kindly note that the client is considered to have accepted the terms and conditions upon commencing the first lesson.

For Tutor:

Is registration free of charge?

There are no registration fees. However, upon successful assignment, the tutor will pay a 50% commission to our agency after the second week of tuition commencement and the remaining 50% to you after the first month of tutoring. The commission is based on the number of lessons conducted and is equal to half of the number of agreed lessons per month. Our administration fee is non-negotiable, and all terms and conditions must be agreed upon by the tutor upon accepting an assignment.

Could you provide an example to help me better understand?

For instance, if the parent has agreed to a rate of $25 per hour for two hours per week, the total monthly fees would be $200. As per our policy, the tutor must transfer 50% of their first-month tuition fees, which amounts to $100, to our agency. Any subsequent changes in tuition fees or lesson frequency will be solely between the tutor and the parent.

What are the benefits and terms of registering as a tutor with your agency?

Upon registration, your profile will be added to our database. When parents or clients approach us for tuition assignments, we will search our database for the most suitable match. By registering, you agree to share your information with other agencies registered with EdustarAsia as tuition coordinators, which increases your chances of getting assignments.

Can I expect to receive an assignment immediately after registering?

Our selection process is based on the information provided by the tutor, and finding the perfect match for both the tutor and student takes time. Immediate tutoring job offers are not guaranteed. However, as long as your information remains in our database, we will contact you as soon as a suitable assignment arises.

What are the minimum qualifications required for registration?

Tutors must possess a passion for teaching and demonstrate commitment. The level of students that a tutor can teach will depend on their academic qualifications. Tutors must also have a background in the subject they wish to teach, and we require them to upload a scanned copy of their educational certificates to our database.

Can I choose my students?

No, we will contact the tutor who is the best match for the client, based on location, subjects, and other client specifications. Upon receiving an assignment offer, tutors have the option to accept or decline the offer.

What are the fees and where are lessons held?

Tuition fees are decided by the parent, but we will advise them on the prevailing market rates to ensure a fair rate for both the tutor and parent. Lessons will typically be held at the student's residence.

Can I decline a job offer?

Yes, tutors may decline a job offer if they so choose. After receiving an offer, the tutor will be provided with details such as location, days, timings, frequency of lessons, subjects, and pay. Tutors should base their decision on these details and respond promptly to the coordinator.

Why have I not been given any assignments even though I registered a long time ago?

As there is typically a greater supply of tutors than students in the tuition market, it may take some time to find a suitable assignment. However, as long as your information remains in our database, we will contact you as soon as a suitable match is found. Those with specific criteria for their students may have to wait longer for a suitable assignment.

Should I only register when I am available to teach?

No, as long as you have an interest in tutoring, you can register with our agency. Assignments are not confirmed until you give your consent to proceed.

Is it possible to de-register as a tutor?

If you would like to stop receiving any communication from us, please unsubscribe by sending an email to hr@edustarasia.com.

Kindly note that sending an email to hr@edustarasia.com will de-register you as an EdustarAsia Tutor, and you will no longer receive tuition assignments from us. Please allow us up to a week to remove your information from our database. We appreciate your understanding.

Kindly note that the tutor is considered to have accepted the terms and conditions upon registering with EdustarAsia.